Lead Venue Operations Manager

2 weeks ago

New York, New York, United States Puttery Full time

Company Overview:

About Puttery

At Puttery, we have transformed the traditional game of putting into a contemporary experience. Our innovative course presents thrilling challenges at every corner, fostering a vibrant and social atmosphere for friends and families. Beyond the game, we offer a dynamic environment featuring a creative bar serving unique cocktails and delectable dishes. We are dedicated to creating an inviting space where everyone can enjoy themselves, whether for a special occasion, a romantic evening, or a casual gathering with friends.

Position Overview:
Role: Lead Venue Operations Manager

Job Purpose:

The Lead Venue Operations Manager (LVOM) is tasked with the holistic oversight of venue operations while actively pursuing hospitality leads and business development opportunities. This role requires collaboration across all departments, fostering synergy in processes and teamwork. The LVOM is crucial in maintaining hospitality standards, addressing HR issues through effective communication, and promoting the venue's culture and community engagement initiatives.

Key Objectives:

The Lead Venue Operations Manager will spearhead strategic planning by developing 3, 6, and 9-month plans aimed at increasing revenue and broadening business prospects. This includes organizing community events, themed nights, promotions, and trivia evenings. The LVOM will utilize these initiatives to boost sales, enhance the venue's visibility within the local community, and cultivate a lively and engaging atmosphere that appeals to diverse audiences. Through a proactive and inventive approach, the LVOM will contribute to the ongoing growth and success of the venue in a competitive market.

Core Responsibilities:

  • Manage daily operations to ensure efficiency and excellence.
  • Formulate and execute strategic revenue enhancement plans, including short-term initiatives.
  • Actively seek hospitality leads and business development opportunities.
  • Promote the Puttery culture both internally and externally.
  • Train and mentor managers and staff to improve performance and meet sales targets.
  • Develop and oversee budgets, managing costs and implementing strategies to mitigate losses.
  • Identify and leverage local sales opportunities to drive revenue growth.
  • Recruit, train, and guide employees, delegating responsibilities for their professional development.
  • Implement initiatives to maximize employee potential.
  • Assess performance and productivity to ensure operational excellence.
  • Analyze financial data and manage budgets effectively.
  • Supervise invoicing, cash handling procedures, and financial processes.
  • Oversee marketing strategies and special events to boost brand awareness.
  • Encourage company-sponsored training and development initiatives.
  • Build and maintain positive relationships with vendors, internal stakeholders, staff, and senior management.
  • Perform additional duties as assigned by senior leadership.

Qualifications and Skills:

  • 3-5 years of experience managing a complex leisure entertainment venue.
  • Demonstrated success in business development and lead generation.
  • Ability to travel independently as required.
  • Willingness to work extended hours during peak periods.
  • Proficient in using a personal computer and relevant applications.
  • Ability to work autonomously.
  • Strong comprehension skills for complex data and reports.
  • Excellent verbal and written communication abilities.
  • Capability to prepare and present complex information to management.
  • Exceptional interpersonal and customer service skills.
  • Strong organizational skills and attention to detail.
  • Effective time management skills.
  • Robust analytical and problem-solving abilities.
  • Proficient in Microsoft Office Suite or similar software.
  • Prior experience as a General Manager or Assistant General Manager in a high-volume venue.
  • Proven track record of managing substantial budgets and successfully driving revenue growth.
  • Outstanding communication skills and experience collaborating with staff at all levels.
  • Experience managing significant projects and overseeing daily operations.
  • Ability to communicate effectively across all organizational levels.

Education:

  • A 4-year bachelor's degree in business administration, hospitality management, or a related field is typically required unless equivalent extensive experience is demonstrated.

Working Conditions:

  • Work hours may vary based on scheduling and business needs.
  • Special working conditions may include prolonged periods of sitting or standing.
  • Ability to lift up to 50 pounds may be required.
  • Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Puttery is committed to fostering an inclusive workplace, ensuring equal opportunity and preventing discrimination and harassment based on legally protected characteristics in its hiring processes and employment decisions.

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