Restaurant Operations Manager
4 days ago
The Shift Leader is a key member of our restaurant team, responsible for ensuring seamless operations and delivering exceptional customer experiences. As a Shift Leader, you will be the face of our brand, embodying our values and commitment to quality.
Key Responsibilities
• Maintain high standards of customer service, ensuring fast and accurate service while promoting a positive guest experience.
• Conduct regular food safety audits to ensure compliance with company standards.
• Provide ongoing coaching and feedback to crew members on customer service, product quality, and speed of service.
Financial Management
• Collaborate with management to oversee cash procedures, including bank deposits, making change, and verifying drawers.
Operations and Logistics
• Conduct daily inventory and complete shift-to-shift food safety audits to maintain a clean and organized workspace.
• Review facility and equipment readiness to ensure optimal performance.
• Monitor inventory, food preparation, and order fulfillment to ensure adherence to company standards.
• Identify and resolve bottlenecks to achieve speed with service goals.
Human Resources
• Provide ongoing coaching and feedback to crew members on their performance and development.
• Deliver hands-on training to crew members in the Learning Zone.
Benefits
As a Shift Leader, you will be eligible for medical, dental, and 401k benefits, as well as PTO and short-term disability. You will also have the opportunity to earn a period bonus up to $1.00 per hour for every hour worked.
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