Customer Service Representative Morning Shift

11 hours ago


Fargo, North Dakota, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a positive member experience by greeting members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of our facilities and provide information about our services and amenities.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Assist in maintaining the neatness and cleanliness of our club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits
  • Employee Recognition Program.
  • Advancement Opportunities.
  • Free BlackCard membership plus free membership for friend or family member.


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