Client Support Representative

1 week ago


Nashville, Tennessee, United States Johnston & Murphy Full time

Customer Service Specialist - Johnston & Murphy

Job Category: JM IC SUPPORT ADMIN

Requisition Number: CUSTO01233

Job Overview

As a Customer Service Specialist, your primary role will be to deliver prompt and effective assistance to customers of Johnston & Murphy and its retail locations. The ideal candidate will possess outstanding verbal and written communication abilities, demonstrate problem-solving skills, and exhibit empathy while ensuring customer satisfaction. Success in this position requires the capability to manage multiple tasks efficiently and adapt to new software and applications.

Key Responsibilities

  • Provide responsive support through phone and email for inquiries related to orders, shipments, and returns.
  • Achieve individual and team-oriented customer service objectives.
  • Offer constructive feedback regarding system requirements, process enhancements, website challenges, or customer issues.
  • Serve as a brand ambassador, upholding a strong set of core values.
  • Make informed decisions based on analysis and knowledge, demonstrating urgency in resolving issues.
  • Assist with various special projects within the organization.

Essential Skills

Required:

  • Customer Focus: Advanced
  • Interpersonal Skills: Advanced
  • Dedication: Committed to tasks with integrity and loyalty.
  • Job Security: Motivated by the assurance of job stability.
  • Goal Completion: Driven by the successful completion of tasks.
  • Flexibility: Thrives when allowed to set personal schedules and objectives.
  • Impactful Contribution: Inspired by the opportunity to contribute to project or organizational success.

Education

Preferred: Some college education or higher.

Experience

Required:

  • 1 year: Experience in customer service, retail, or sales environments.
  • Demonstrated effective interpersonal skills and a customer-centric attitude that supports team success.
  • Availability to work scheduled shifts between 7:00 AM and 7:00 PM, Monday through Friday, with occasional Saturday shifts.


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