Client Support Representative I

2 weeks ago

Nashville, Tennessee, United States HealthStream Full time
Job Location
USA Remote

Remote Type
Fully Remote

Position Type
Full Time

Education Level
Bachelor's Degree Preferred

Travel Percentage
Negligible

Job Shift
Day

Job Category
Customer Service/Support

Company Overview
HealthStream is a leader in healthcare workforce solutions, dedicated to enhancing organizational efficiency by empowering individuals to work smarter. We provide premier applications for learning, clinical development, credentialing, and scheduling, all on the leading platform in healthcare.

Our mission is to streamline daily operations while boosting performance, engagement, and safety, fostering an environment where both employees and care can thrive.

Why Join Us

At HealthStream, you will have the chance to significantly influence the future of healthcare by working alongside a team of skilled professionals committed to innovation and excellence.

We offer competitive pay, a comprehensive benefits package, and a nurturing work environment that encourages creativity and teamwork.

Our collective vision is to improve healthcare quality by empowering those who provide care—a commitment we have upheld for over 30 years through innovative solutions and continuous growth.

Join us in transforming the healthcare landscape and shaping the future of patient care.

As a member of the HealthStream team, you will be at the forefront of healthcare technology innovation, making a lasting impact on the industry.

Position Overview
In this role, you will deliver outstanding customer service and product support, playing a crucial part in the overall customer experience.

As a Client Support Representative I, you will represent HealthStream and advocate for our clients. You will gain a deep understanding of HealthStream products and delight clients with your extensive knowledge and positive attitude.

Key Responsibilities
  • Adhere to all HealthStream security policies, procedures, and training.
  • Provide support via phone, email, and chat, collaborating closely with customers and internal teams to resolve issues efficiently.
  • Troubleshoot and diagnose reported problems, working to understand and rectify issues.
  • Build strong relationships with colleagues and customers, communicating in a timely, professional, and respectful manner.
  • Identify, test, and verify issues, providing clear documentation to the development team.
  • Ensure a seamless customer experience by collaborating on customer-focused initiatives.
  • Participate in testing new features and releases.
  • Offer suggestions for product enhancements based on data and customer feedback.
Qualifications
Requirements
  • At least one year of experience in customer-facing roles.
  • A bachelor's degree in a related field is preferred, though practical experience may be considered.
  • Practical knowledge of the healthcare industry is a plus.
Qualifications
  • Exceptional phone presence and excellent written communication skills.
  • Strong problem-solving abilities, with a focus on prioritization and ownership of tasks.
  • Ability to communicate effectively with both technical and non-technical customers.
  • Natural aptitude for resolving technical issues and providing comprehensive solutions.
  • Ability to simplify complex topics for better understanding.
  • Active listening skills and a commitment to being an empathetic customer advocate.
  • Curiosity and eagerness to learn how systems work.
  • Familiarity with Microsoft operating systems and tools like Salesforce and Microsoft Teams; basic SQL knowledge is a plus.
  • Ability to work a flexible 8-hour schedule, providing coverage during specified hours, with weekends and holidays off.
  • A collaborative team player committed to maintaining high standards.
  • Willingness to go the extra mile to find solutions for customers.
Benefits
HealthStream offers a comprehensive benefits package, including:
  • Medical, Dental, and Vision insurance
  • Paid Time Off
  • Parental Leave
  • 401k and Roth options
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance
  • Short- and Long-Term Disability
  • Medical Bridge Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Identity Protection
  • Legal Protection
  • Pet Insurance
  • Employee Assistance Program
  • Fitness Reimbursement

If you are passionate about improving healthcare outcomes and empowering healthcare professionals, consider joining the HealthStream team. Together, we can make a difference in the healthcare sector.

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