Service Advisor

2 days ago


Tulsa, Oklahoma, United States Jim Glover Chevrolet Full time
Job Summary

We are seeking a highly skilled and organized Service Advisor to join our team at Jim Glover Chevrolet. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.

Key Responsibilities
  • Oversee service orders and workflow to ensure efficient and effective service delivery.
  • Take ownership of the customer's experience by providing exceptional communication and ensuring prompt, courteous, and effective service.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure seamless customer interactions.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity and minimize downtime.
  • Answer technical questions about vehicle problems, warranties, services, and repairs to provide accurate and reliable information.
  • Maintain Customer Success Index at or above company standards by consistently delivering high-quality service and support.
  • Assist in diagnosing vehicle problems and ordering parts and tools as necessary to ensure timely and effective repairs.
  • Oversee administration of warranty claims and training and supervising of service department staff.
  • Reinforce company policies and adhere to company standards to ensure compliance with applicable laws and regulations.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
Qualifications
  • Organized and friendly personality with excellent communication skills.
  • Demonstrated ability to manage others and prioritize tasks effectively.
  • Time management skills with the ability to work with little supervision.
  • Fantastic communication skills with customers, including phone and in-person interactions.
  • Professional, well-groomed personal appearance and a clean driving record.
  • Consistent record of service and sales success, with a strong focus on customer satisfaction.
  • Team-oriented and self-motivated individual with a passion for delivering exceptional customer service.

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