Customer Service Sales Representative
1 week ago
Position Overview:
The Sales Support Associate plays a crucial role in enhancing customer satisfaction and driving profitable sales. This position involves providing proactive sales assistance and ensuring that the sales floor is well-organized, stocked, and visually appealing for optimal sales activities.
Key Responsibilities:
- Assess customer needs and deliver tailored solutions using established sales techniques.
- Consistently meet or exceed performance benchmarks.
- Navigate the website effectively and utilize technology to enhance the customer experience, especially when products are unavailable in-store.
- Stay informed about product lines, features, benefits, and availability, as well as company policies such as price matching and protection plans.
- Maximize opportunities related to credit, gift cards, and rewards programs, along with additional income avenues when applicable.
- Process transactions accurately in the Point of Sale system, including sales, returns, and exchanges following authorized protocols.
- Complete mandatory training within designated timeframes and engage in continuous learning opportunities.
- Collaborate with fellow associates and cashiers to deliver exceptional customer service, assist with locating merchandise, and manage phone inquiries.
- Undertake additional tasks as required.
Diversity and Inclusion:
American Freight is committed to fostering a diverse workplace and is an equal opportunity employer. We do not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression, sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable laws.
Commitment to Fairness:
Our management is dedicated to upholding this policy throughout all aspects of employment, including hiring, placement, promotion, and compensation.
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