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Customer Service Representative

2 months ago

Rochester, Minnesota, United States Rochester Motor Cars Full time
Front Desk Coordinator

Department: Global BDC

Reports to: BDC Manager

Job Overview

The Front Desk Coordinator plays a vital role in assisting clients with inquiries related to their appointments, service requests, vehicle sales, and general information.

Key Responsibilities
  • Handle a significant volume of incoming communications
  • Ensure all incoming calls are addressed promptly and professionally
  • Make outbound calls as necessary
  • Follow up with current clients to ensure satisfaction and generate potential leads
  • Deliver exceptional customer service to enhance client satisfaction
  • Input and/or update client information in the CRM system
  • Act as a liaison between clients and the sales/service departments
  • Coordinate shuttle services for clients
Qualifications
  • High school diploma or equivalent required
  • Prior experience in customer service is preferred
  • Proficient in phone, computer, and email communication
  • Strong verbal and written communication skills
  • Team-oriented with a commitment to achieving both individual and team goals
  • Excellent time management and organizational abilities
  • Ability to perform well under pressure
Physical Requirements
  • Must be able to remain in a stationary position for 80% of the time
  • Must be able to guide clients upon their arrival
Universal Responsibilities
  • Adhere to the mission, vision, and values of Rochester Motor Cars in all situations
  • Follow and implement the Rochester Motor Cars philosophy of
  1. Customer Enthusiasm
  2. Employee Satisfaction
  3. Financial Performance
  4. Market Effectiveness
  5. Ongoing Improvement
  • "Grow people, make friends and do good."
  • Exhibit personal excellence by maintaining high performance standards and consistently meeting or exceeding quality expectations.
About Rochester Motor Cars
  • At Rochester Motor Cars, our objective is to be a leader in the industry, providing unparalleled quality in automotive products and services. Our mission is to surpass the expectations of our clients and employees, fostering loyalty for a lifetime.
  • We offer competitive compensation and benefits, including medical, dental, paid time off, short-term and long-term disability, 401k, and life insurance for full-time employees.
  • This job description may be subject to change at management's discretion.
5 DAY WORK WEEK* Full Benefits* Paid Training* Opportunities for Advancement*
  • We are looking for an organized, detail-oriented, and motivated individual to fill this full-time position, which typically requires 40-45 hours per week, including some evenings and weekends.
  • If you have experience in a BDC/Internet Department or Call Center and possess excellent phone skills, we encourage you to consider this opportunity.