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Front Desk Representative

2 months ago

Oklahoma City, Oklahoma, United States Avion Hospitality Full time
Job Summary

Avion Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a positive guest experience and achieve business objectives.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, with the ability to work varied shifts, including evenings, nights, weekends, and holidays.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work well under pressure.
  • Knowledge: Familiarity with hotel operations, guest services, and hospitality terminology is essential.
What We Offer

Avion Hospitality is committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.