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Experienced Customer Service Specialist

2 months ago

Brown City, Michigan, United States Schneider Full time
Location: Green Bay, WI

Shift: 2nd Shift

Work model: Hybrid

Schedule: FULLTIME; Tues - Fri, 2:00 p.m. - 11:00 p.m. and Sat, 9:00 a.m. - 6:00 p.m.

Job Overview:

Schneider is looking for a Senior Customer Service Representative based in Green Bay to manage and nurture relationships with our valued customers. This role involves overseeing customer orders, coordinating freight requests, and negotiating competitive market rates.

Key Responsibilities:
  • Track customer freight to pinpoint challenges and enhance operational efficiency.
  • Advise on necessary adjustments as freight volumes change.
  • Utilize various technologies to assess service challenges and identify effective solutions.
  • Collaborate closely with leadership, teams, and clients.
Required Skills and Qualifications:
  • High school diploma or GED is required.
  • Preferred one year of experience in customer service.
  • Strong written and verbal communication skills are essential.
  • Able to prioritize and manage multiple tasks effectively.
Compensation and Benefits:
  • Partial remote work options available after one year, contingent on performance.
  • Additional pay of $1.25 per hour for second and third shifts, and $2.00 per hour on weekends.
  • Comprehensive medical, dental, and vision insurance.
  • Company-sponsored life insurance.
  • 401(k) plan with company matching contributions.
  • Paid time off and holidays.
  • Performance-based incentive pay opportunities.
  • Tuition reimbursement program.
  • Explore the complete range of customer service benefits.

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