Desktop Support Technician
4 days ago
Desktop Support Technician Job Summary:
We are seeking a highly skilled Desktop Support Technician to join our team at DBI Staffing. As a key member of our IT department, you will be responsible for providing exceptional technical support and assistance to our clients.
About the Role:
The successful candidate will have a strong background in desktop support, with experience in troubleshooting and resolving complex technical issues. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
Key Responsibilities:
• Provide 2nd level technical support to clients via phone, email, or remote access
• Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and videoconferencing systems
• Collaborate with our Applications team on testing, deployment, and troubleshooting of software applications
• Work closely with our Operations team on printer support, hardware image testing, and audiovisual equipment setup
• Develop and publish new support articles to our knowledge base
• Provide remote and in-person end-user support to ensure customer satisfaction
• Document all incidents, requests, and tasks accurately and completely in our ticketing system
• Stay up-to-date with product updates and methods of support delivery to provide accurate solutions to customers
• Participate in team projects that enhance the quality or efficiency of service
Requirements:
• College degree preferred
• Strong technical skills and attention to detail
• Excellent communication and customer service skills
• Ability to work weekends, holidays, and overtime as needed
• Salary: $70,000 - $90,000 per year based on experience and qualifications
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