Tier II Desktop Support Engineer

3 weeks ago


New York, New York, United States Lincoln IT Full time

Job Summary

We are seeking an experienced senior help desk technician to join our team. This role involves providing high-quality technical support to our clients, resolving complex technical issues, and collaborating with colleagues to drive innovation.

Key Responsibilities

  • Provide technical support via phone, email, or remote access.
  • Analyze and resolve customer system problems through troubleshooting and research.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Communicate effectively with customers to understand their needs and expectations.

Requirements

  • Minimum 5 years of experience in IT support, preferably in a similar role.
  • Strong knowledge of Microsoft operating systems and desktop applications.
  • Exceptional problem-solving skills, with the ability to think critically and creatively.
  • A collaborative mindset, with a focus on delivering exceptional service.

Salary & Benefits

Competitive salary: $85,000 - $100,000 per year, depending on experience.

Generous benefits package, including medical, dental, vision, and 401(k).



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