Desktop Support Specialist

5 days ago

New York, New York, United States NYC Health + Hospitals Full time

About NYC Health + Hospitals

We are committed to delivering high-quality care services without exception. As a leading public healthcare system in the United States, we strive to empower every New Yorker to live a healthy life.

Our Mission

We take a person-centered approach that exemplifies our ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence. Our employees demonstrate empathic communication and partnerships between all individuals.

The IT Technician Role

We seek a skilled IT technician to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. This individual will document, maintain, upgrade, or replace hardware and software systems while supporting and maintaining inventory of storage rooms.

Key Responsibilities

  1. Troubleshoot network devices, including desktops, peripherals, and wireless devices on Windows and iOS platforms, providing direct or remote assistance for end-user desktop, equipment, application, device communication, and connectivity issues in a timely manner.
  2. Demonstrate technical understanding of Active Directory, DNS, and TCP/IP protocols.
  3. Assist with image creation and modification using SCCM.
  4. Implement software, assist with modifications, testing, create support documentation, deploy, and provide deployment statistics to stakeholders.
  5. Regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operation procedures.
  6. Maintain ticket status and resolution information in the H+H ticketing system/database.
  7. Participate in new software and hardware rollouts to ensure consistency with H+H technical and business standards.
  8. Manage multiple troubleshooting tasks simultaneously while maintaining quality results.
  9. Support hardware and software additions, changes, moves, installations, imaging, upgrades of desktops, printers, scanners, devices, and equipment to ensure optimal performance of end-user workstations.
  10. Minimize client service interruptions through early identification and resolution of problems, analyzing monitoring and maintenance data, and implementing changes as required to achieve optimum performance.
  11. Foster extensive interfacing, collaboration, and coordination of efforts with vendors and other service lines within the corporation, escalating if necessary.
  12. Analyze workstation systems to research and remediate issues.
  13. Display good written and verbal communication skills.
  14. Perform other duties as assigned or required.
  15. Participate in WCG internal initiatives.
  16. Able to lift up to 50 lbs.
  17. Maintain hardware and software inventory according to H+H policies.
  18. Acquire extensive knowledge in current systems and methodologies used by the WCG team.
  19. Expertise in Microsoft Technology, Active Directory and Group Policy, EPO (McAfee) Endpoint Protection, and System Center Configuration Manager (SCCM).

Requirements

To be considered for this role, you must have:

  • A Baccalaureate Degree in a relevant field from an accredited college or university;
  • Two years of experience in analysis, development, and implementation of systems and subsystems in business, government, hospital, educational, or non-profit organizations, with familiarity with EDP applications and data processing programs;
  • A Master's Degree in Management, Business Administration, or approved related fields from an accredited college or university may be equated to a maximum of one year of related experience; or
  • A satisfactory combination of education, training, and experience.

Preferred Skills

We value expertise in Service Now, Virtual Desktop, General Office equipment and PC peripherals, Zebra Printers, Erogotron equipment, and CC readers.

Salary Information

The estimated annual salary for this position is $80,000 - $110,000 based on location and qualifications.

Benefits

NYC Health + Hospitals offers a competitive benefits package, including comprehensive health benefits, retirement savings and pension plans, loan forgiveness programs, paid holidays and vacation, college tuition discounts, professional development opportunities, and multiple employee discounts programs.

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