Desktop Support Analyst
3 weeks ago
Job Summary
We are looking for a skilled Desktop Support Analyst to provide 2nd level support and assist IS Operations staff with day-to-day tasks.
Duties & Responsibilities
- Serve as internal 2nd level Help Desk overflow support and escalation path for issues that cannot be performed by the help desk.
- Provide escalation guidance and support knowledge to help desk.
- Research, resolve and respond to complex incidents escalated by the help desk in a timely manner.
- Assist with special projects.
Salary Information
The estimated annual salary for this position is $65,000 - $80,000, depending on experience.
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