Desktop Support Analyst

3 weeks ago


New York, New York, United States DBI Staffing Full time

Job Summary

We are looking for a skilled Desktop Support Analyst to provide 2nd level support and assist IS Operations staff with day-to-day tasks.

Duties & Responsibilities

  • Serve as internal 2nd level Help Desk overflow support and escalation path for issues that cannot be performed by the help desk.
  • Provide escalation guidance and support knowledge to help desk.
  • Research, resolve and respond to complex incidents escalated by the help desk in a timely manner.
  • Assist with special projects.

Salary Information

The estimated annual salary for this position is $65,000 - $80,000, depending on experience.



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