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Highly Skilled Desktop Support Specialist

1 month ago


New York, New York, United States VDart Full time

We are seeking a highly skilled Desktop Support Specialist to join our team at VDart. This is an exciting opportunity for someone who is passionate about providing exceptional support and services to our clients.

As a Desktop Support Specialist, you will be responsible for providing desk-side support to various business lines and departments. Your primary focus will be on end-user hardware and software installation, troubleshooting, and maintenance.

The ideal candidate should have 2nd-3rd line desktop support experience, with a strong understanding of Microsoft Windows operating systems, particularly Windows 10 and 11. Familiarity with fault analysis for Microsoft Office 365 Suite and experience with Outlook/Exchange online are also essential.

In addition, the successful candidate will possess outstanding customer service skills, excellent presentation and communication abilities, and strong problem-solving skills. Experience with mobile device support, VPN, remote connection tools, and Active Directory user account administration is highly desirable.

This is a full-time position based in New York, NY (onsite from day one). We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, and a comprehensive benefits package.

Job Description:

  • Provide desk-side support to various business lines and departments
  • Responsible for end-user hardware and software installation, troubleshooting, and maintenance
  • Experience with 2nd-3rd line desktop support, Microsoft Windows operating systems, and Microsoft Office 365 Suite
  • Familiarity with fault analysis for Microsoft Office 365 Suite and experience with Outlook/Exchange online
  • Strong customer service skills and excellent presentation and communication abilities
  • Experience with mobile device support, VPN, remote connection tools, and Active Directory user account administration

Benefits:

  • Competitive salary of $80,000 - $100,000 per annum
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off

Location: New York, NY (onsite from day one)