Team Lead Front End

1 week ago

Hartford, Connecticut, United States Bass Pro Shops Full time
Job Summary:

Bass Pro Shops is a leading outdoor recreation retailer seeking a highly motivated and experienced Team Leader to drive sales growth, improve customer satisfaction, and foster a positive work environment.

Key Responsibilities:
  • Provide daily direction to associates in one of the departments within the store, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
  • Support the Group Sales or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
  • Assist in interviewing, training, and coaching associates to promote positive customer relations and a productive team-oriented work environment.
  • Resolve customer and associate opportunities with the Group Sales or Department Manager and Human Resources Manager.
  • Maintain a high level of personal customer service and achieve better-than-company-average customer service results.
  • Remain a product expert through ongoing product knowledge training and conduct product demos to the entire staff.
  • Assist in coordinating all special events, maintaining pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing, and pricing of all advertised items.
Requirements:
  • High School Diploma or equivalent.
  • 2-4 years of experience in retail sales.
  • Supervisory experience is a plus.
  • Ability to calculate figures and amounts such as discounts, commissions, and percentages.
  • Ability to read and analyze certain reports.
  • Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
  • Ability to conduct meetings and presentations to groups.
  • Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
  • Demonstrated strong interpersonal skills.
Benefits:
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, and more.

Bass Pro Shops is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

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