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Insurance Operations Director and Team Lead

2 months ago

Hartford, Connecticut, United States Loadsure UK Ltd Full time
About the Role

We are seeking an experienced and skilled Head of Insurance Operations to join our team at Loadsure UK Ltd. As a key member of our Risk Transfer team, you will be responsible for developing and managing the Insurance Operations function.

Key Responsibilities
  • Lead and manage the insurance operations team to oversee the back office requirements of the risk transfer business, including policy administration and underwriting support.
  • Ensure compliance with all relevant regulations and industry standards through close collaboration with the head of compliance.
  • Oversee the implementation and maintenance of insurance systems and technology.
  • Support the Product Team and provide subject matter expertise in the development of new insurance operations technologies.
  • Develop and implement best practice operational policies and procedures, automating wherever possible through collaboration with Data and Engineering.
  • Oversee the invoicing and reconciliation for premiums, embracing solutions for automation and revenue optimization, supporting the direct and accurate flow of financial data to the finance and business intelligence team.
  • Manage the bordereau processes for written and paid statements for all coverholder agreements, delivering clear communication and on-time performance.
  • Collaborate with other functions including Data and Engineering to ensure seamless operations and maximum efficiency.
  • Ensure proper coordinated preparedness and response to carrier requests and audits.
  • Support the Chief Insurance Officer (CIO) to help facilitate any information or documentation required for insurance binder renewals and the addition of insurance capacity.
  • Ensure adherence to service level agreements (SLA's) and key performance indicators (KPI's), as developed with the CIO and COO.
Requirements
  • Minimum of 10+ years in Insurance Operations and experience in leading a team.
  • Strong understanding of Insurance processes and regulations.
  • Experience within process improvement methodologies.
  • Experience and knowledge of risk management principles.
  • Proven administrative experience and ability to multitask and prioritise work flows.
  • Strong interpersonal, problem solving, analytical and numeracy skills.
  • Excellent time management and organisational skills.
  • Background in program business and operations.
  • Strong communication skills.
  • Eagerness and willingness to learn.
  • Accuracy and attention to detail.
  • Self-starter and takes initiative.
  • Effective listening, strong verbal and written communications skills (including grammar).
  • Thrive in a fast-paced, high-growth, rapidly changing technical environment.