HIV Case Management Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States ActionAIDS Full time
Job Overview

Position Title: Medical Case Manager

Reports to: Case Management Coordinator

Department: Direct Services

Program: Case Management / Client Services

Status: Full Time, Non-Exempt, Eligible for benefits

Qualifications:

  • Bachelor's degree in social work, psychology, or a related discipline is required; Addiction Counseling Certification is advantageous. A Master's degree is preferred.
  • Proven experience in case management, supportive housing, and client advocacy.
  • Ability to engage with diverse populations, including clients and staff, in critical and emergency situations.
  • Awareness of cultural, economic, gender, and sexual orientation differences, demonstrating patience, creativity, flexibility, and compassion towards individuals with disabilities.
  • Familiarity with local resources and service systems, along with an understanding of medical and psychosocial issues related to HIV, mental health, substance abuse, and other related conditions.
  • Willingness to adapt to various work sites and hours, including occasional evenings and weekends. A valid driver's license is required.

Core Responsibilities:

  • Deliver comprehensive HIV case management services to a caseload of 20 clients with intensive needs.
  • Collaborate with the Direct Services team to ensure high-quality service delivery to clients.
  • Support formerly homeless individuals living with HIV/AIDS, psychiatric disabilities, and/or substance abuse issues.

Specific Duties:

  • Conduct intake assessments in line with established procedures.
  • Participate in an on-call rotation.
  • Perform face-to-face assessments with clients to gather medical, demographic, and consent information.
  • Develop service care plans in collaboration with clients and the support team, ensuring confidentiality.
  • Provide case management and advocacy for clients with HIV, substance abuse, and mental health challenges.
  • Conduct bi-monthly home visits and accompany clients to medical appointments as necessary.
  • Work from designated locations as required.
  • Assist clients in navigating social services and connecting with community resources.
  • Offer information and referrals, including bi-monthly follow-ups and reassessments as needed.
  • Educate clients' support systems as appropriate, following informed consent protocols.
  • Deliver personalized services tailored to each client's needs, including housing placement, independent living skills, vocational guidance, and integrated substance use treatment.
  • Consult with care providers regarding discharge planning and home care strategies.
  • Engage with Action Wellness and Pathways staff, volunteers, and medical personnel regarding client care plans.
  • Participate in activities outside of standard business hours as required.
  • Provide intake coverage as assigned.

Performance Expectations:

  • Maintain current knowledge of resources, benefits, and entitlements to effectively refer clients and advocate for their needs.
  • Complete reports as required by job function and department standards.
  • Provide leadership and clinical support to team members as needed.
  • Coordinate with external collaborators to facilitate client access to services.
  • Adhere to clinical and procedural policies outlined in the Direct Services Manual.
  • Attend relevant meetings and training sessions.
  • Maintain accurate and timely documentation as required.
  • Document client interactions in accordance with policy guidelines.

ActionAIDS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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