Spanish-Speaking Medical Case Manager

2 weeks ago

Philadelphia, Pennsylvania, United States ActionAIDS Full time
Position Overview

Job Title: Bilingual Medical Case Manager (Spanish Speaking)

Reports To: Coordinator

Department: Direct Services

Program: AACO

Status: Full-time, Non-Exempt, eligible for benefits

Location: Kensington

Qualifications

Applicants should possess a degree in Social Work, Human Services, Sociology, Psychology, or Nursing, with a minimum of a Bachelor's Degree; a Master's Degree is preferred.

Candidates must demonstrate expertise in case management and client advocacy, alongside the ability to engage with diverse populations and manage critical situations.

A solid understanding of medical and psychosocial challenges related to HIV and associated conditions is essential.

Fluency in both Spanish and English is required.

Flexibility in work hours, including occasional evenings and weekends, is necessary.

Core Responsibilities

The primary function of this role is to deliver comprehensive case management services to clients living with HIV, managing a caseload of approximately 40-45 individuals.

As part of the Direct Services team, the Medical Case Manager will ensure the provision of high-quality services to clients.

Specific Duties Include:
  • Acting as a medical case manager for individuals and families impacted by HIV/AIDS.
  • Assessing client needs and developing, implementing, and monitoring tailored service care plans.
  • Connecting clients with appropriate medical, mental health, addiction, and support services.
  • Accompanying clients to at least two medical appointments annually.
  • Coordinating and overseeing services while assisting clients in advocating for their entitlements.
  • Providing on-site case management in healthcare facilities as required.
  • Conducting home visits when necessary.
  • Collaborating with other service providers and agencies.
  • Offering information, education, and referrals to clients and their support networks as needed.
  • Serving as a community resource on AIDS-related issues.
  • Participating in staff and supervisory meetings.
  • Documenting client interactions within two business days.
  • Providing intake coverage as assigned.
  • Performing additional duties as required.
Performance Expectations

Meeting or exceeding the following performance standards is an expectation of employment:

  • Completing all documentation related to client contact and referrals within established time frames.
  • Maintaining regular contact with each client on the caseload as outlined in the Direct Services Policy and Procedure Manual.
  • Achieving a minimum of 450 service units (15-minute increments) monthly.
  • Utilizing a strengths-based approach in client interactions.
  • Proactively advocating for clients by exploring all available resources.
  • Engaging in weekly individual supervisory meetings.
  • Participating in monthly group supervision meetings.
  • Attending Direct Service and General Staff Meetings.
  • Staying informed about resources, benefits, and entitlements necessary for client referrals and advocacy.
  • Adhering to core values as outlined in the Employee Handbook.

Action Wellness is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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