Claims Processing Associate II
2 weeks ago
Claims Support Specialist II
Location: Silver Spring, MD, US, 20904
Division or Field Office: Silver Spring Branch Office
Department of Position: Claims Department
Work from: Silver Spring Branch Office
At Erie Insurance, you are not just part of a Fortune 500 organization; you are a valued member of a diverse and inclusive team that encompasses over 5,000 employees and more than 2,200 independent agencies. Our employees operate in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain top talent, we offer competitive salaries along with a comprehensive benefits package.
Position Summary
Under minimal supervision, this role involves performing claims and zone support activities.
The successful candidate will work from the Silver Spring Branch.
Duties and Responsibilities
- Perform support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail, and supporting third-party vendor relationships and processes.
- Order supplies and schedule/coordinate meetings.
- Greet and direct visitors to the appropriate personnel.
- Provide support in various disciplines including material damage, property, liability, subrogation, workers' compensation, medical, and litigation.
- Assist with various activities such as preparing and processing documents, managing time-sensitive and confidential claim file information on a routine basis, and following up on calls and other claim file support as needed.
Respond to inquiries from customers, including but not limited to adjusters, policyholders, agents, independent adjusters, and claimants, or refer to others as required. Handle all inquiries with a focus on customer service. Enter new loss report information and update claim documentation.
Additional Responsibilities
- Greet, screen, and direct visitors to the appropriate personnel.
- Mentor and train less experienced staff as needed.
The first five duties listed are essential functions of the job. Essential functions are those job duties that must be performed for the job to be accomplished. This position description does not imply that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instructions and perform any other duties as requested by their supervisor or as become evident.
Competencies
Self-Development, Collaboration, Innovation, Trust Instillation, Decision Quality, Diversity Valuation, Agile Learning, Customer Focus, Work Process Optimization, Accountability Assurance, Detail Orientation, Information Management Skills, Job-Specific Knowledge.
Qualifications
Minimum Required Education Equivalents:
- Associate's degree in business or a related field; or
- High School Diploma or GED and two years of customer service in a professional setting, administrative, claims support, or office experience, required.
Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred. Completion of LOMA Select tests required with a passing score. Working knowledge of word processing and spreadsheet software is required. Experience in the insurance industry is preferred. Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or introductory courses, is preferred. A valid driver's license is preferred.
Physical Requirements
Lifting 0-20 lbs; Frequent (50-80%) Lifting 20-50 lbs; Occasional (
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