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Claims Operations Specialist II
2 months ago
Claims Support Specialist II
Location: Silver Spring, MD, US, 20904
Division or Field Office: Silver Spring Branch Office
Department of Position: Claims Department
Work from: Silver Spring Branch Office
At Erie Insurance, you are part of a Fortune 500 organization and a valued member of a diverse and inclusive team comprising over 5,000 employees and more than 2,200 independent agencies. Our workforce operates from the Home Office complex in Erie, PA, and in our Field Offices across 12 states and the District of Columbia. To attract and retain top talent, we offer competitive salaries along with a comprehensive benefits package.
Position Overview
With minimal supervision, this role involves performing support activities related to claims and zones.
Key Responsibilities
- Conduct administrative and support functions, including managing phone communications, filing, copying/imaging, faxing, processing and distributing mail, and supporting vendor relationships and processes.
- Order supplies and coordinate meetings, while greeting and directing visitors to the appropriate personnel.
- Provide assistance across various disciplines, including material damage, property, liability, subrogation, workers' compensation, medical, and litigation.
- Assist in preparing and processing documentation, managing time-sensitive and confidential claim file information regularly.
- Handle follow-up calls and provide additional claim file support as necessary.
- Respond to inquiries from customers, including adjusters, policyholders, agents, independent adjusters, and claimants, ensuring customer service remains a priority.
- Enter new loss report information and update claim documentation as required.
Additional Responsibilities
- Screen and direct visitors to the appropriate personnel.
- Mentor and train less experienced staff as needed.
The first five responsibilities listed are essential functions of this position. Essential functions are those job duties that must be performed to fulfill the role.
This position description does not imply that these are the only duties to be performed by the incumbent. Employees are expected to follow any other job-related instructions and perform additional duties as requested by their supervisor or as they become evident.
Competencies
- Self-Development
- Collaboration
- Innovation
- Trust Instillation
- Decision Quality
- Diversity Valuation
- Nimble Learning
- Customer Focus
- Work Process Optimization
- Accountability Assurance
- Detail Orientation
- Information Management Skills
- Job-Specific Knowledge
Qualifications
Minimum Required Education Equivalents:
- Associate's degree in business or a related field; or
- High School Diploma or GED with two years of customer service experience in a professional setting, administrative, claims support, or office experience.
Preferred qualifications include the ability to type a minimum of 40 words per minute and achieve 90 net data entry keystrokes per minute. Completion of LOMA Select tests is required, along with a passing score. Proficiency in word processing and spreadsheet software is necessary. Experience in the insurance industry is preferred, along with completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or introductory courses. A valid driver's license is also preferred.
Physical Requirements
- Lifting 0-20 lbs; Frequent (50-80%)
- Lifting 20-50 lbs; Occasional (
