Healthcare Team Lead

2 days ago

Pensacola, Florida, United States VITAS Healthcare Full time

Patient Care Services

The ideal candidate will have a strong background in healthcare and experience in supervising a team. They will be responsible for directing all patient care services, including volunteer and bereavement services, and ensuring that services are rendered as integrated components of the interdisciplinary plan of care.

Key Responsibilities

  • Directs all patient care services, including volunteer and bereavement services
  • Ensures that services are rendered as integrated components of the interdisciplinary plan of care
  • Reviews information on all pending patient admissions, new admissions, and discharges to assure that eligibility and appropriateness criteria are met
  • Collaborates with the team physician and attending physician regarding palliative care measures for pain and symptom management
  • Assures complete and accurate data and documentation are available to make recertification decisions
  • Reviews all imminent discharges to assure effective discharge planning
  • Monitors the type and level of team services provided to assure that they are appropriate and responsive to patient/family needs and expectations
  • Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week
  • Facilitates team meetings, assuring interdisciplinary input into the update and revision of the plan of care
  • Participates in on-call rotation

Staff Supervision and Management

The successful candidate will have experience in supervising a team and will be responsible for interviewing, selecting, training, supervising, evaluating, and dismissing team staff in conjunction with the Patient Care Administrator.

  • Interviews, selects, trains, supervises, evaluates, and dismisses team staff
  • Assures staff competence and performance levels through field visits, evaluating documentation, and providing team-based in-services
  • Acts as a resource and mentor for staff on clinical issues, documentation, inter- and intra-team problem-solving, and customer service behavior
  • Oversees staff and volunteer schedules, scheduling, and territory assignments to assure that workload is distributed equitably
  • Reviews and approves payroll, assuring that employees have documented accurate time, mileage, and additional expenses

Quality Improvement/Regulatory Compliance

The ideal candidate will have a strong background in quality improvement and regulatory compliance and will be responsible for monitoring clinical records and team activities to ensure that they are accurate, complete, and meet required standards.

  • Monitors clinical records and team activities to ensure accuracy, completeness, and compliance with standards
  • Develops and implements performance improvement activities to respond to service issues and challenges
  • Ensures that team completes proactive and other patient/family satisfaction surveys and implements Quality Improvement measures and standards
  • Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program
  • Performs substantive chart reviews to assure that quality care is being delivered
  • Participates in Outcomes Management and annual program review
  • Performs utilization review of continuous care and inpatient levels of care for all patients on the team

Customer Service/Sales/Marketing

The successful candidate will have experience in customer service and will be responsible for assuring that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.

  • Assures that problems/grievances/service failures are addressed with team members, vendors, and other VITAS departments
  • Analyzes customer service issues on the team to identify causes and works with individual team members and the entire team to improve performance
  • Personally speaks with patients/families and their attending physicians when patients are considering revocation to seek satisfactory solutions
  • Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction, and to discuss criteria for determining appropriateness
  • Participates in providing inservices to customers along with other team members, Patient Care Administrators, and other program staff
  • Participates in professional, voluntary, or community service organizations

Cost Containment

The ideal candidate will have experience in cost containment and will be responsible for verifying/approving admitting IPOC diagnosis, treatments, staffing, and supplies.

  • Verifies/approves admitting IPOC diagnosis, treatments, staffing, and supplies
  • Monitors utilization of resources by every patient to assure cost-effective delivery of services
  • Controls and is accountable for productivity, labor, and all related patient care costs with respect to budget
  • Approves all bills/invoices related to patient care services

Professional Development

The successful candidate will have experience in professional development and will be responsible for attending inservices, educational seminars, and workshops.

  • Attends inservices, educational seminars, and workshops
  • Develops and achieves professional growth goals and objectives
  • Participates as a mentor of newly hired Team Managers

Qualifications

  • Reliable transportation with appropriate license and insurance coverage for driver and passengers
  • Private telephone in home
  • Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care
  • Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement
  • Working knowledge of VITAS information system (Vx) and the ability to utilize management reports
  • Two years successful supervisory experience or equivalent in a healthcare organization

Education

  • Bachelor's degree preferred
  • Current and valid R.N. License to practice in the state where the VITAS program is located

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