Team Lead

2 weeks ago

Pensacola, Florida, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring the smooth operation of the store.

Key Responsibilities
  • Lead a team of associates in providing customer service and resolving member complaints
  • Assist management with supervising associates, training, and development
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals and participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Meet membership goals and promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions, locating merchandise, and providing guidance and support
  • Ensure club pick up orders are filled and handle claims and returns
  • Oversee assigned area of responsibility and maintain parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation
  • Develop, communicate, and implement processes and practices to meet business needs
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
About Sam's Club

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

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