Customer Experience Ambassador

2 months ago


Murfreesboro, United States Joann Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Engagement
    • Provide personalized service to customers, responding to their needs and preferences
    • Engage in friendly conversation with customers to build relationships and drive sales
  • Sales and Merchandising
    • Process customer transactions accurately and efficiently
    • Stock shelves and maintain a high level of product knowledge to drive sales
    • Participate in visual merchandising and store displays to create an engaging shopping environment
  • Team Collaboration
    • Assist other team members with tasks and projects as needed
    • Contribute to a positive and inclusive team culture
Requirements
  • Education
    • High school diploma or equivalent required
  • Experience
    • No prior experience required, but previous customer service experience preferred
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and adapt to changing situations
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system
Working Conditions

This is a part-time position, with varying schedules to meet the needs of the store. Team members are expected to be flexible and available to work a range of hours, including evenings, weekends, and holidays.

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers a range of benefits and incentives to eligible team members, including medical, dental, and vision plans, paid time off, and tuition reimbursement.



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