Customer Experience Ambassador
3 days ago
Customer Experience Specialist
**About the Role**
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Experience Specialist at Cottonwood Residential, you will play a vital role in ensuring our residents feel at home in our community.
**Key Responsibilities**
* Provide top-notch customer service to residents, prospects, and vendors, ensuring a warm and welcoming experience
* Respond promptly to resident inquiries via phone, email, and text, addressing concerns and resolving issues efficiently
* Ensure apartments are ready to show daily, maintaining a high level of quality and presentation
* Conduct regular walk-throughs of buildings, amenities, and vacant apartment homes to ensure they meet our Cottonwood Standards
* Stay up-to-date on pricing and information about available apartment homes, providing accurate answers to prospective renters
* Assist in planning community events and social media marketing initiatives
* Organize the package room daily, ensuring packages are delivered and residents are informed
* Maintain community-related communications and vendor relationships
**What We Offer**
* Competitive base pay and quarterly bonus structure
* Comprehensive health, vision, dental, life, and disability benefits
* Generous 401k and HSA company match
* Paid time off - 120 hours to start
* 9 paid holidays
**About Us**
Cottonwood Residential has revolutionized the industry by introducing Self-Guided Tours, redefining the customer experience. We're seeking a talented individual who shares our passion for innovation, customer satisfaction, and community engagement. If you're excited about creating unforgettable experiences for our residents, we want to hear from you
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