Event Coordination Manager

2 weeks ago

Chicago, Illinois, United States Cangrade Full time
Hospitality / Hotel / Resort / Catering / Events
Overview

Deliver exceptional guest experiences consistently by embodying our core service philosophy.

This role involves planning, detailing, and coordinating events, activities, and conferences for large sales groups in banquet settings.

We seek individuals who appreciate culture, humor, and thoughtful service, and who thrive in a team-oriented environment. Strong leadership skills are essential, along with a creative and inspired approach. You will foster a motivating work atmosphere that promotes a 'Whatever It Takes' attitude, driven by a passion for excellence and guest satisfaction.

Continuously enhance and elevate staff performance to ensure a Four Diamond level of service for all guests.

A four-year degree and one to two years of experience in Convention Services are required. Excellent communication skills and the ability to manage multiple tasks are essential. Quick decision-making based on established policies and procedures is necessary, along with the ability to draw logical conclusions and provide recommendations to clients.
Key Responsibilities

  • Review group files from the Sales Team for accuracy and completeness.
  • Establish initial written communication with clients upon file receipt and maintain regular contact to build relationships.
  • Oversee and manage group room blocks, providing weekly updates to clients.
  • Assist clients with menu planning and food and beverage coordination.
  • Ensure accuracy of conference management information.
  • Prepare comprehensive group resumes detailing reservations, billing, and event information.
  • Create and update Banquet Event Orders, confirming guest counts and changes.
  • Design floor plans for events to ensure alignment with client expectations.
  • Communicate all event details to support departments efficiently.
  • Conduct walkthroughs of meeting spaces to verify setup and requirements.
  • Ensure accuracy of meeting signage and event boards.
  • Meet and greet on-site contacts to confirm arrangements for the day.
  • Provide outstanding customer service to clients during their stay to ensure total satisfaction.
  • Initiate billing procedures, ensuring timely processing of deposits and payments.
  • Foster strong relationships with other hotel departments and external vendors.
  • Adhere to the hotel's Standard Code of Conduct and regulations.
  • Be knowledgeable of emergency procedures as instructed.
  • Promote a culture of engagement and enjoyment in the guest experience.
  • Represent the hotel positively at all times.

Additional Qualifications
  • Fluency in the primary language of the hotel.
  • Willingness to work flexible hours, including weekends and holidays.
  • A four-year degree and two years of experience in Conference Services.
  • Maintain a professional appearance and adhere to uniform standards.
  • Strong computer skills are required; knowledge of Delphi and OnQ is preferred.
  • Excellent communication skills and the ability to multitask are essential.

About Cangrade
Cangrade is committed to creating extraordinary experiences through exceptional customer service and innovative programming. We embrace emerging technologies to enhance operations, marketing, and customer engagement, ensuring we remain relevant and successful in the hospitality industry.

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