Front Office Operations Lead
1 week ago
Cincinnati Airport Marriott seeks a dedicated and experienced Front Office Operations Lead to oversee our dynamic team.
As the Front Office Operations Lead, you will play a vital role in ensuring exceptional guest experiences and driving operational excellence within our hotel. Your leadership and expertise will be instrumental in maintaining high standards of service, maximizing revenue, and fostering a positive work environment.
Key Responsibilities:
- Provide prompt and courteous assistance to guests, addressing their requests, concerns, and any unforeseen situations with professionalism and efficiency.
- Cultivate a culture of guest satisfaction by actively seeking feedback, resolving issues promptly, and exceeding expectations.
- Motivate and guide the Front Office team, fostering a collaborative and high-performing environment. Provide clear direction, conduct performance evaluations, and address employee concerns effectively.
- Implement strategies to optimize room revenue by closely monitoring occupancy rates, analyzing market trends, and adjusting pricing strategies accordingly.
- Collaborate with other departments to ensure seamless operations and a cohesive guest experience.
- Maintain meticulous records of financial transactions, adhering to strict cash handling procedures and ensuring accuracy in all reporting.
- Implement and enforce key control protocols to safeguard hotel assets and maintain security.
Qualifications:
- Proven leadership experience in a hospitality setting, with a minimum of 5 years of experience in a similar role.
- Strong understanding of hotel operations, guest service principles, and revenue management strategies.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite and relevant hotel software systems.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
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