Restaurant Operations Lead
2 weeks ago
Summary
The Restaurant Operations Lead is responsible for guiding and overseeing the restaurant team, ensuring a positive and productive work environment that prioritizes guest satisfaction. This role collaborates closely with the Food & Beverage Director and Banquet Manager to optimize operational efficiency.
Essential Responsibilities
- Deliver exceptional customer service and maintain adherence to established policies and procedures within the food and beverage departments.
- Provide comprehensive training, coaching, and support to team members involved in all aspects of F&B operations.
- Monitor performance levels and recommend appropriate actions for improvement.
- Address guest inquiries and concerns promptly and effectively, resolving any issues that arise.
- Oversee cash handling procedures, ensuring compliance with established check/credit policies.
- Conduct pre-shift meetings to inform staff of daily events and operational priorities.
- Foster a collaborative team environment and promote a culture of quality service.
- Actively engage with guests by providing food and beverage service, as well as supporting other F&B departments when needed.
Requirements
- High school diploma or equivalent education.
- Minimum of 2 years of experience in the Food & Beverage industry.
- Proven restaurant experience is essential.
- Prior hotel experience is beneficial.
- Strong organizational and attention to detail skills.
- Exceptional customer service orientation.
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