Guest Service Agent
3 weeks ago
The Guest Service Agent is responsible for providing exceptional service to all guests during their stay at Alohilani Resort Waikiki Beach. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Guest Service: Greet and welcome guests, respond to inquiries, and resolve issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Anticipate and resolve guest complaints and issues in a fair and professional manner.
- Teamwork: Collaborate with other departments to ensure excellent guest service and hotel operations.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a hotel or customer service role preferred.
- Skills: Excellent communication and problem-solving skills, ability to multitask, and a warm and friendly demeanor.
- Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel as needed.
Alohilani Resort Waikiki Beach offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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