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Service Floor Coordinator

2 months ago


New York, New York, United States Santi Full time

Join Our Team as a Floor Manager

At Santi, we are seeking dedicated floor managers to enhance our exceptional dining experience. Under the guidance of our esteemed chef, Michael White, we aim to provide a unique culinary journey inspired by seasonal Italian cuisine.

The Floor Manager plays a pivotal role in ensuring that our guests receive outstanding service and that our high standards are consistently met. This position involves close collaboration with the Assistant General Manager and General Manager to maintain the restaurant's reputation for excellence.

Key Responsibilities:

  • Work alongside the management and front-of-house teams to elevate service operations and guest satisfaction.
  • Oversee daily floor activities, including guest flow management, table assignments, and service timing to maximize efficiency.
  • Address guest inquiries and concerns with professionalism, ensuring resolutions meet guest expectations.
  • Train and mentor front-of-house staff, fostering a knowledgeable and motivated team committed to excellence.
  • Ensure compliance with health, safety, and sanitation standards, adhering to all relevant regulations.
  • Assist in the recruitment and onboarding of new front-of-house team members.
  • Facilitate effective communication between the kitchen and front-of-house teams, especially during peak service times.
  • Manage the opening and closing procedures of the restaurant.

What You Can Expect:

  • Competitive salary and benefits that exceed industry standards, including paid sick leave and generous vacation time.
  • Opportunities for professional growth within a supportive team environment.
  • A dedicated operational team to assist in achieving our service goals.

Compensation and Benefits:

  • Annual salary range of $70,000 - $75,000.
  • Comprehensive health insurance coverage.
  • Pre-tax transit benefits.
  • Paid time off for personal and family needs.

Position Requirements:

  • 1-2 years of experience in a fine dining restaurant in a managerial capacity or similar role.
  • Preferred qualifications include a Restaurant Management Certification or a degree in a related field.
  • Proven experience in operations management and team development.
  • Proficiency in various technology systems, including Microsoft Office, Google Suite, and POS platforms.
  • Availability to work evenings, weekends, and holidays as required by the business.
  • Possession of a NYC Food Protection Certificate.
  • Commitment to maintaining a clean and safe working environment.
  • Strong ability to manage multiple tasks with attention to detail.

Physical Demands:

  • Flexibility in job responsibilities and openness to completing various tasks as needed.
  • Ability to operate necessary restaurant equipment.
  • Capacity to perform under pressure and manage stress effectively.
  • Ability to lift and move equipment weighing up to 50 pounds.
  • Willingness to work varied hours as dictated by business needs.
  • Ability to stand for extended periods, up to 8-10 hours daily.

At BBianco Hospitality Group, we are committed to being an Equal Opportunity Employer, ensuring that all individuals are treated fairly and without discrimination.