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Customer Retention Marketing Coordinator

2 months ago

New York, New York, United States Fourth Floor Full time

Fourth Floor, a leading player in the fashion industry, is looking for a Marketing Coordinator for Loyalty Programs to enhance our team.

Key Responsibilities:

  • Enhance customer loyalty and increase purchase frequency by effectively executing program strategies and member promotions.
  • Collaborate with essential departments such as E-commerce, Retail, Brand Creative, Finance, and IT to establish and manage the marketing execution calendar across various channels.
  • Oversee daily operations of program activities, including offer implementation, quality assurance, collateral management, and supervision of marketing execution.
  • Act as a liaison among stakeholders, IT, and store and call center associates to address and resolve any issues that arise.
  • Ensure that all campaigns and promotions comply with legal standards.
  • Assist in formulating future strategy proposals based on current performance metrics and industry best practices.
  • Work alongside business and IT stakeholders to plan, prioritize, and implement enhancements to the program.
  • Analyze and report on program performance, suggesting adjustments to optimize the loyalty and retention marketing strategy.
  • Conduct and maintain research on competitors.

Qualifications:

  • A Bachelor’s degree with 1-2 years of relevant experience in loyalty marketing.
  • Proficient analytical skills; strong knowledge of Microsoft Office and Google App Suite.
  • Strong focus on ROI, with solid business and financial understanding.
  • Excellent verbal and written communication abilities.
  • Creative thinker with a strategic mindset and the ability to act tactfully.
  • Exceptional attention to detail and outstanding organizational/project management skills.
  • Ability to adapt and manage multiple tasks efficiently, demonstrating strong time management skills.
  • Capable of thriving in a dynamic environment with shifting priorities.

We encourage you to submit your resume for consideration.

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