Front Desk Representative

1 day ago

Washington, Washington, D.C., United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Washington D.C. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, including number of arrivals, departures, and identify any special requests.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • License or Certification: None.
Benefits

We offer a competitive hourly rate of $28.20, as well as health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

  • Front Desk Representative

    1 day ago

    Washington, Washington, D.C., United States Viceroy Hotel Group Full time

    Join Our Team as a Front Desk AgentViceroy Hotel Group is seeking a skilled and enthusiastic Front Desk Agent to join our team at Viceroy Washington DC. As a Front Desk Agent, you will be the face of our brand, providing exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Check in and out hotel guests in a...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Remington Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Check guests in and out of the...

  • Front Desk Representative

    1 month ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.Key ResponsibilitiesWelcoming and assisting guests during their stay, including...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Viceroy Hotel Group Full time

    Front Desk Agent OpportunityViceroy Hotel Group is seeking a skilled Front Desk Agent to join our team at our new hotel in Washington, DC.About the Role:We are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests. As a Front Desk Agent, you will be the face of our brand and will be responsible for...

  • Front Desk Representative

    1 day ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Washington, DC Dupont Circle. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesProvide warm and welcoming greetings to...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Remington Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Check guests in and out of the...

  • Front Desk Representative

    1 month ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities Greet...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Viceroy Hotel Group Full time

    Join Our Team as a Front Desk AgentViceroy Washington DC is a vibrant and eclectic hotel located in the heart of Logan Circle, Washington, DC. We are seeking a highly motivated and customer-focused Front Desk Agent to join our team.As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional...

  • Front Desk Representative

    3 weeks ago

    Washington, Washington, D.C., United States Omni Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Omni Shoreham Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a five-star welcome and departure experience.Responsibilities:Process guest check-ins and check-outs...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Omni Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Omni Shoreham Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a five-star welcome and departure experience.Responsibilities:Process guest check-ins and check-outs...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register...

  • Front Desk Representative

    4 weeks ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Washington, DC Dupont Circle. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesDeliver prompt and professional check-in...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Island Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key ResponsibilitiesCheck-in and...

  • Front Desk Representative

    3 weeks ago

    Washington, Washington, D.C., United States Remington Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring accurate and efficient...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job Summary We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Courtyard Washington, DC Dupont Circle. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. Key Responsibilities Provide warm and welcoming greetings to guests,...

  • Front Desk Representative

    5 days ago

    Washington, Washington, D.C., United States AC Hotel Washington DC Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AC Hotel Washington DC.Key Responsibilities:Assist guests with check-in and check-out procedures, ensuring a seamless and welcoming experience.Work efficiently on the hotel's electronic reservation system and other computer...

  • Front Desk Representative

    3 weeks ago

    Washington, Washington, D.C., United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Washington D.C. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, including confirming reservations,...

  • Front Desk Representative

    3 weeks ago

    Washington, Washington, D.C., United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Omni Shoreham Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProcess guest check-ins and check-outs...

  • Front Desk Representative

    1 month ago

    Washington, Washington, D.C., United States The Quincy Washington DC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Quincy Washington DC. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesGuest Services: Greet and...

  • Front Desk Representative

    2 weeks ago

    Washington, Washington, D.C., United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Washington D.C. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProcess all guest check-ins by...