Contact Center Operations Specialist
7 days ago
The Telecommunication and Digital Technology Analyst is a key member of the Operations team responsible for enhancing the telephony and digital technology aspects of our call center operations.
Key Responsibilities- Collaborate with call center teams, IT, and NGCC to identify and align telephony and digital technology needs with business goals, improving customer experience and operational efficiency.
- Monitor and troubleshoot telephony systems, digital tools, and related technologies to ensure uninterrupted call center operations.
- Serve as a SME for NGCC, proposing and implementing insight-led strategies to enhance customer experience, streamline processes, and drive efficiency.
- 4 years' experience working in areas such as Call Center, IT or digital technology in a fast-paced environment.
- A track record of proven success in telephony systems administration and digital technology integration.
- Proficiency in telecommunication protocols, VoIP, and a diverse array of digital collaboration tools.
We offer a competitive salary range of $80,000 - $110,000 per year, comprehensive health coverage, 401(k) plan with 4% company match, and generous paid time off.
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Contact Center Specialist
2 weeks ago
Naperville, Illinois, United States Southern Company Full timeAbout the Job:We are seeking a skilled Contact Center Specialist to join our team at Southern Company Gas. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers through phone, email, and chat support. The ideal candidate will have strong communication skills, be able to work in a...
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Contact Center Training Professional
4 days ago
Naperville, Illinois, United States American Water Resources LLC Full timeAbout the JobWe are looking for an experienced Contact Center Training Professional to lead the development and delivery of training programs for our contact center team members. The ideal candidate will have a strong background in adult learning principles and be able to create engaging training sessions.
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Contact Center Sales Professional
6 days ago
Naperville, Illinois, United States American Water Resources LLC Full timeAbout the RoleWe are looking for a highly motivated Contact Center Sales Professional to join our team at American Water Resources LLC. As a Contact Center Sales Professional, you will be responsible for selling home warranty, energy-related products, and services to residential and commercial customers. Your primary goal will be to deliver outstanding...
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Customer Service Training Professional
4 weeks ago
Naperville, Illinois, United States American Water Resources LLC Full timeJob OverviewWe are seeking a skilled Customer Service Training Professional to join our Contact Center Team at American Water Resources LLC. As a key member of our team, you will play a critical role in delivering effective training programs that enhance the skills and knowledge of our customer service representatives.
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Contact Center Training Specialist
1 week ago
Naperville, Illinois, United States American Water Resources LLC Full timeAbout the RoleThe successful candidate will have a strong background in adult learning principles and facilitation techniques. They will design and deliver engaging training sessions that cater to diverse learning styles and environments.$85,000 - $110,000 per year, depending on experience and qualifications.This role requires excellent presentation skills,...
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Warehouse Operations Specialist
4 weeks ago
Naperville, Illinois, United States Ingersoll Rand Full timeAbout Us: Ingersoll Rand is a leading provider of innovative solutions for the industrial and commercial sectors. Our commitment to excellence and customer satisfaction drives us to deliver high-quality products and services that meet the needs of our customers.Our company thrives on a culture of innovation and ownership, committed to enhancing the lives of...
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Surgical Operations Specialist
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Contact Center Sales Professional
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Operating Room Nurse Specialist
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Store Operations Manager
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Naperville, Illinois, United States American Water Resources LLC Full timeJob Summary:The Telecommunication and Digital Technology Solutions Specialist will play a crucial role in enhancing the telephony and digital technology aspects of our call center operations.About the Role:This position is based in our office in Naperville, IL, and requires a regular in-office hybrid model.The successful candidate will be responsible for...
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Naperville, Illinois, United States American Water Resources LLC Full timeDiscover a Rewarding Career at American Water Resources LLCOverviewIn this pivotal role, you will be instrumental in ensuring the efficient processing of transactions and maintaining compliance with regulatory requirements. Your expertise in unclaimed property management will play a critical role in upholding our organization's commitment to transparency and...
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Facilities Operations Specialist
6 days ago
Naperville, Illinois, United States beBee Professionals Full time $40,000 - $60,000In beBee Professionals, we are seeking an experienced Facilities Operations Specialist to support our team in Naperville, United States. The successful candidate will be responsible for maintaining and repairing equipment and systems to ensure efficient facility operations.About the Role:This is a critical position that requires a skilled individual with...
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Maintenance Operations Specialist
4 days ago
Naperville, Illinois, United States Naperville Public Library Full timeJob OverviewThe Naperville Public Library seeks a skilled Maintenance Operations Specialist to join its team. This individual will be responsible for ensuring the cleanliness, care, and upkeep of the library facilities.Key ResponsibilitiesMaintenance and Repair: Performs routine and periodic facility, grounds, parking lot, custodial, and maintenance...
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Financial Operations Specialist
4 days ago
Naperville, Illinois, United States Gerald Auto Group Full timeJob Description:">The Gerald Auto Group is seeking a highly skilled Financial Operations Specialist to join their team. As a key member of the finance department, this individual will be responsible for managing all financial activities, including timely and accurate financial reporting, compliance with internal controls, and cash management.">Main...
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Naperville, Illinois, United States Iroquois Dental Center Full timeWe are seeking an experienced and organized front office receptionist to join our team at Iroquois Dental Center. As a key member of our front desk team, you will be responsible for managing patient accounts, scheduling appointments, and ensuring the smooth operation of our dental practice.As a full-time front office coordinator, you will have the...
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Service Center Manager
6 days ago
Naperville, Illinois, United States Fire Service, Inc Full timeJob DescriptionThe ideal candidate will have 10+ years of experience in heavy truck repair, with a focus on emergency vehicle repair. A supervisory background and ASE/EVT/Cummins certifications are highly desirable. As a Service Center Manager, you will be responsible for planning, directing, and coordinating daily operations to ensure quality service...
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Warehouse Equipment Specialist
4 weeks ago
Naperville, Illinois, United States Ingersoll Rand Full timeAbout the Role: We are seeking a skilled Warehouse Equipment Specialist to join our team at Ingersoll Rand's Industrial Technologies and Services Division. This dynamic, hybrid role will encompass both warehouse management and technical service functions.Job Summary: The Warehouse Equipment Specialist will be responsible for maintaining optimal warehouse...
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Automotive Business Operations Clerk
2 weeks ago
Naperville, Illinois, United States Woody Buick GMC of Naperville Full timeKey ResponsibilitiesWe are seeking an Office Support Specialist who can independently manage various tasks, including reconciling vendor statements, processing payments, and seeking opportunities to reduce expenses. As a key member of our office team, you will work closely with sales personnel and other departments to ensure seamless operations.
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Account Growth Specialist
5 days ago
Naperville, Illinois, United States AGILANT SOLUTIONS INC. Full time**Job Summary:** Account Growth SpecialistCompany OverviewAgilant Solutions Inc. is a global leader in digital transformation and enterprise managed services.We drive innovation and excellence through our extensive industry experience and IT best-practices.Salary and BenefitsThis position offers an estimated annual salary of $43,000 - $48,000, based on...