Service Operations Specialist

2 weeks ago


Midland, Texas, United States DistributionNOW Full time

Join Our Team at DistributionNOW
At DistributionNOW, we recognize that our team members are the cornerstone of our success. We appreciate and reward diligent, innovative, and committed individuals who aspire to be part of a collective dedicated to exceptional customer service.

Launch Your Career Today
A Service Operations Specialist is an independent professional who will provide the necessary customer service experience, ensuring service excellence that enhances customer satisfaction, boosts customer loyalty, and drives profitability.

Key Responsibilities:

  • Deliver service and customer support during field assignments or dispatches.
  • Align workflow with scheduled tasks.
  • Oversee all on-site installation, repair, maintenance, and testing activities.
  • Identify errors or technical issues and determine suitable solutions for equipment.
  • Generate timely and comprehensive service reports.
  • Document procedures and processes accurately.
  • Operate vehicles safely and utilize field automation systems.
  • Adhere to all company protocols and procedures.
  • Collaborate with the technical team and disseminate information across the organization.
  • Understand customer needs and provide relevant recommendations and briefings.
  • Foster positive relationships with clients.

Qualifications:
  • High School diploma or equivalent work experience.
  • Strong interpersonal skills with proficiency in verbal and written communication.
  • Experience in assembly is preferred.
  • Basic reading skills; ability to follow instructions.
  • Capability to troubleshoot, test, repair, and maintain technical equipment.
  • Attention to detail and accuracy in work.
  • Ability to think critically and creatively to solve problems.
  • Flexibility to work varied shifts and adapt to changing schedules.
  • Familiarity with mobile tools and applications.

Benefits:
  • Competitive salary with bonus opportunities.
  • 401(k) and retirement savings plans.
  • Comprehensive benefits package including medical, dental, vision, life, and disability coverage.
  • Opportunities for career advancement.
  • A supportive and friendly work environment.
  • Paid vacation and holidays.


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