Senior Business Solutions Analyst

22 hours ago

Spartanburg, South Carolina, United States RGBSI Full time
Job Description

Job Summary:

RGBSI is seeking a highly skilled Senior Business Solutions Analyst to join our team. As a key member of our organization, you will work closely with business owners to understand business processes, workflows, and their relationships to current and future software solutions.

Key Responsibilities:

  • Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfies business needs.
  • Facilitate requirements gathering within one or more business functional areas to develop a comprehensive business requirements document.
  • Oversee the creation of functional and technical specifications, changes to requirements, and impact of changes based on business requirements.
  • Provide production support by supplying artifacts (data model, data maps, knowledge base articles, etc.) and educating the support team when applicable.
  • Document and track current and future state business processes and requirements across multiple functional business areas.
  • Participate and define test scenarios, plans, strategies, and creation of test scripts.
  • Review project related policies, procedures, and end user training documentation.
  • Serve as the subject matter expert (SME) on business processes and systems within their functional area of expertise.
  • Liaison for the functional area between IT application team and the business.
  • Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.

Requirements:

  • Bachelor's degree in computer science, Information Systems or equivalent.
  • Seven (7) or more years of experience in Business Analysis, Information Technology, or in a related area.
  • Ability to travel up to 20%.

Preferred Qualifications:

  • Relevant industry recognized certifications (IIBA, ITIL, CBAP, CCAB)
  • Knowledge of ITIL IT Service management and experience defining, deploying and managing ITSM Processes.
  • Analytical, written, and verbal communication skills.
  • Experience in business analytics and system design analysis.
  • Attention to detail, problem solving, and decision-making skills.
  • Advanced customer service skills.
  • Experience working independently and taking initiative.
  • Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.

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