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Lead Business Solutions Analyst
2 months ago
LanceSoft, Inc. is seeking a highly skilled Lead Business Solutions Analyst to join our team. As a key member of our organization, you will play a critical role in driving business growth and improvement through effective business analysis and process optimization.
Key Responsibilities- Business Requirements Gathering: Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfies business needs.
- Requirements Documentation: Facilitate requirements gathering within one or more business functional areas to develop a comprehensive business requirements document.
- Process Optimization: Oversee the creation of functional and technical specifications, changes to requirements, and impact of changes based on business requirements.
- Production Support: Provide production support by supplying artifacts (data model, data maps, knowledge base articles, etc.) and educating the support team when applicable.
- Business Process Documentation: Document and track current and future state business processes and requirements across multiple functional business areas.
- Test Planning: Participate and define test scenarios, plans, strategies, and creation of test scripts.
- Policy Review: Review project related policies, procedures, and end user training documentation.
- Subject Matter Expert: Serve as the subject matter expert (SME) on business processes and systems within their functional area of expertise.
- Liaison: Liaison for the functional area between IT application team and the business.
- Education: Bachelor's degree in Computer Science, Information Systems or equivalent.
- Experience: Seven (7) or more years of experience in Business Analysis, Information Technology, or in a related area.
- Travel: Ability to travel up to 20%.
- Certifications: Relevant industry recognized certifications (IIBA, ITIL, CBAP, CCAB)
- ITIL Experience: Knowledge of ITIL IT Service management and experience defining, deploying and managing ITSM Processes.
- Analytical Skills: Analytical, written, and verbal communication skills.
- Business Analytics: Experience in business analytics and system design analysis.
- Customer Service: Advanced customer service skills.
- Independence: Experience working independently and taking initiative.
- Software Proficiency: Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
