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Customer Service Representative

2 months ago

Andover, Massachusetts, United States Giri Hotel Management LLC Full time
Customer Service Superstar Wanted

We are seeking a detail-oriented and team-oriented Front Desk Agent to join our team at the La Quinta Andover. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in/out, and distribute room keys
  • Take payment and resolve any payment discrepancies
  • Respond to guests' issues and complaints in a friendly and timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure guest rooms meet hotel standards
  • Keep workstations and equipment clean and organized

Why Work with Giri Hotel Management LLC?

  • Competitive hourly rate of $16.50
  • Employee discounts at our hotels
  • On-demand pay with DailyPay
  • Refer a friend program with extra pay
  • Earned paid time off
  • Short-term and long-term disability insurance
  • Employer-contributed medical, dental, and vision insurance
  • Optional 401(k) with employee match
  • Opportunities for growth and career advancement

We are committed to providing a positive and supportive work environment for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.