Bilingual Customer Service Representative

3 weeks ago


Andover, Massachusetts, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Answer product questions, provide product recommendations, and ensure customers are satisfied with their purchases
  • Work closely with wholesale and retail customers to determine their needs and provide solutions
  • Process sales transactions accurately and consistently with company policies and procedures
  • Meet or exceed sales goals, maintain a high level of customer satisfaction, and contribute to a positive store environment
Requirements
  • Bilingual in English and Spanish, with excellent communication and interpersonal skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience, preferably in a retail or sales environment
  • Ability to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation
  • Valid driver's license and reliable transportation
What We Offer

At Sherwin-Williams, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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