Bank Customer Service Representative

4 weeks ago


Andover, Massachusetts, United States M&T Bank Full time
Job Summary

As a Bank Customer Service Representative at M&T Bank, you will play a vital role in providing exceptional service to our branch customers and resolving routine customer problems in a timely manner. This position requires a customer-centric individual who can exemplify empathy, flexibility, and adaptability in support of our company culture and brand.

Key Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their identified needs.
• Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution and complete and accurately log all customer complaints in the appropriate system.

Requirements

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills and ability to demonstrate exceptional customer service.
• Well-organized and able to prioritize tasks effectively.
• Proficient with internet user-level technology and able to interact with customers in an open face-to-face work environment.

Physical Requirements

• Ability to stand for long periods of time and prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs and read fine print.

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