Loan Services Representative

3 weeks ago


Glens Falls, New York, United States Arrow Financial Full time
Job Summary

We are seeking a highly skilled and detail-oriented Loan Services Representative to join our team at Arrow Financial Corporation. As a Loan Services Representative, you will be responsible for providing administrative support to the Loan Services Department, including updating loan data, assembling documentation, and delivering documents to internal customers.

Key Responsibilities

Provide administrative assistance to the Loan Services Department, including updating loan data, assembling documentation, and delivering documents to internal customers.

Ensure loan files contain accurate documents with proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.

Check documents for proper vesting, legal descriptions, closing dates, and signatures.

Maintain new and paid loan files. Provide internal and external customers with appropriate documentation. Provide information or reports to meet government requirements as appropriate.

Perform a variety of clerical duties requiring knowledge of department procedures. Use office computers for data input and other activities, and order reports as required.

Respond to internal and external customer inquiries regarding loan processing, documentation, and other loan information.

Requirements

High School Diploma or equivalent required.

1 year of office environment experience preferred.

Proficient with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management.

Ability to manage multiple tasks, meet deadlines, and work cooperatively in a team environment; attention to detail a must.

What We Offer

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring competitive compensation, medical, dental, and vision insurance, flexible spending plan, multiple retirement plans, education and tuition reimbursement, and employee assistance program for our employees and their immediate family members.

We are an Equal Opportunity Employer and are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms.

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