Insurance Customer Service Representative

2 days ago


Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full time
About Us:
As a leading insurance agency, InsureOne Insurance Services America LLC is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. With over three decades of experience, we have established a strong presence across the US to better serve our clients. Our team of insurance professionals is dedicated to providing quality service, rates, and coverage options tailored to our clients' individual needs.

What We Offer:
Competitive hourly pay + performance-based bonus opportunities
Continuous on-going training and mentorship
Growth-oriented culture with internal promotion opportunities
Comprehensive Benefits package including medical, dental, vision, and life insurance
Comprehensive 401K plan with competitive employer match
Paid time off including holidays, vacation, and personal time
Annual incentive trip for top performers

Fitness Perks:
A corporate discount at 24-Hour Fitness makes staying active more accessible.

Employee Assistance Program:

Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost.


Extra Perks:
Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
The pay range for a Client Service Representative is $15 - $17 hourly (based on experience) + performance-based bonuses

Job Summary:

The Client Service Representative is responsible for delivering exceptional customer service to policyholders of Property & Casualty insurance by answering questions, interpreting policies, explaining coverage, and resolving concerns.

This role acts as a liaison between the customer and insurance companies to answer questions, promote opportunities, and resolve concerns.

The primary focus of the Client Service Representative is delivering a white-glove customer experience, while also having the ability to upsell and cross-sell existing clients.


Requirements:
High school or equivalent
Effective and precise telephone etiquette
1+ years of customer service experience
Excellent attention to detail and organizational skills
Ability to work well independently and on a team
Precise verbal and written communication skills
Ability to work in a fast-paced environment
Ability to deliver a tailored, white-glove experience to all clients

Preferred Requirements:
Bachelor's Degree or 1+ year(s) of relevant sales experience
Property & Casualty license

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