Customer Service Representative
1 week ago
As a Customer Service Representative at Lincare Holdings, you will play a vital role in facilitating patient care by working directly with medical professionals and physicians. Your primary responsibility will be to provide outcome-based solutions for our physician referral sources and existing patient population.
Key Responsibilities:
- Submit new orders and monitor their completion, working closely with the clinical, sales, and service departments.
- Prepare and analyze billing and setup paperwork for patient services.
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
- Recommend potential products or services to management by collecting patient information and analyzing customer needs.
- Actively participate in the training of new customer service and sales personnel.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and critical thinking skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary range of $15.00-$23 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
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