Customer Service Representative

1 week ago


Glens Falls, New York, United States Lincare Holdings Full time
Job Summary:

As a Customer Service Representative at Lincare Holdings, you will play a vital role in facilitating patient care by working directly with medical professionals and physicians. Your primary responsibility will be to provide outcome-based solutions for our physician referral sources and existing patient population.

Key Responsibilities:
  • Submit new orders and monitor their completion, working closely with the clinical, sales, and service departments.
  • Prepare and analyze billing and setup paperwork for patient services.
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs.
  • Actively participate in the training of new customer service and sales personnel.

Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and critical thinking skills.
  • Ability to work independently and as part of a team.

What We Offer:
  • A competitive salary range of $15.00-$23 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.


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