UK Trading Support Team Lead
4 weeks ago
Marex Services Group, LLC is a leading global financial services platform, providing essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets.
The Group offers comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging, and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy, and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022.
The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers, and traders, banks, hedge funds, and asset managers.
Marex was established in 2005, but through its subsidiaries, it can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia, and America.
The UK Trading Support Supervisor will manage the London Trade Support team, which provides 1st/2nd level support to all Front Office, real-time trading, and market data systems. Partners with Global Trading Support teams and other departments to assist in daily functions.
Responsibilities:
- Supervise the team in offering 1st/ 2nd level support for all Trading Platforms offered by Marex to both internal and external client bases.
- Provide first and second-line support for all global trading platforms to both Marex's internal and external client bases.
- Handle user and account administration, including limits adjustments upon Risk team approval.
- Help with system outage management for client trades.
- Liaise between technology departments and other business groups to communicate changes.
- Assist with ongoing review of manual processes, including reporting to identify improvements and automation opportunities.
- Adhere to the operational risk framework for your role, ensuring that all regulatory or company-determined parameters are complied with.
- Role model for demonstrating the highest level of standards of integrity and conduct and reflecting Company Values.
- At all times, comply with Marex's Code of Conduct.
- Ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility.
- Report any breaches of policy to Compliance and/or your supervisor as required.
- Escalate risk events immediately.
- Provide input to risk management processes, as required.
Key Skills and Experience:
- Significant experience in a management role.
- Demonstrable experience working with front-end systems and admin tools, including Fidessa, TT, Stellar, CQG, CME Direct, and various other ISVs.
- Experience working with Global exchanges.
- Excellent communication and organization skills.
- Process-driven and systematic mindset.
- Dynamic work ethic with the ability to adapt to an ever-changing electronic trading environment.
- Pro-actively learns and adapts to new technologies, platforms, or requirements.
- Positive attitude and enthusiasm towards picking up issues.
- Calm demeanor.
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