Healthcare Support Specialist
1 week ago
Job Summary
The Veterans Health Administration is seeking a highly skilled Dietetic Technician to join their team in the Nutrition and Food Services Department. As a Dietetic Technician, you will play a vital role in providing administrative and customer service support for the hospital food service program.
Key Responsibilities
- Maintain the vital connection between the Call Center, Registered Dietitians, Food Service Operations, and Patients
- Practice proper business telephone etiquette while answering phones and use strong listening and speaking skills
- Handle routine telephonic inquiries regarding patient meal orders and maintain a log of telephonic clinic inquiries/concerns
- Contact patients who have missed meals or to take meal order by telephone or personal visit to patient
- Verify physician order for unusual diets, conflicting modifications, and nutritional supplements
- Retrieve and print computerized information/printouts
- Perform other related duties as assigned
Work Schedule
The successful candidate will work a full-time schedule of 40 hours per week, with a rotating shift schedule that includes Sundays through Thursdays from 6:00am to 2:30pm, with Fridays and Saturdays off.
Requirements
- Must be a U.S. Citizen
- All applicants must be able to pass a background investigation
- Must be able to work in a fast-paced environment and meet deadlines
- Must be able to lift and move light objects, such as food trays and instruction materials
- Must be able to adjust to rotating days off and to alternating shifts, including weekends and holidays
Qualifications
- One year of specialized experience equivalent to the GS-04 grade level in the Federal Service
- Experience in selecting regular and modified diets, working with patients and/or customers to assess their nutrition needs, and using computers and software applications to accomplish work
- Education: Bachelor's degree with major study or at least 24 semester hours in subjects directly related to the position
- Combination of education and experience: Equivalent combinations of successfully completed education and specialized experience that is directly related to the work of the Health Technician (Dietetic) position
Benefits
As a federal employee, you will have access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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