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Healthcare Customer Support Specialist
2 months ago
Job Title: Healthcare Customer Support Specialist
Location: Roseland/Chicago Lawn
Schedule: Monday - Friday 8:00am - 5:30pm, Weekend Rotation
We are looking for a dedicated and service-oriented individual to become part of our team as a Healthcare Customer Support Specialist. The ideal candidate will take on various responsibilities related to patient onboarding, appointment management, and customer service interactions. This role also involves verifying insurance details, addressing patient concerns, and ensuring a high level of service quality.
Key Responsibilities:
- Welcome patients and visitors with professionalism and courtesy.
- Register patients by confirming personal and insurance details.
- Coordinate appointment scheduling and manage calendars effectively.
- Respond to incoming inquiries and route them to the correct department or personnel.
- Check insurance eligibility and coverage details.
- Collect co-payments and manage outstanding balances.
- Address patient complaints and resolve issues promptly and professionally.
- Uphold patient confidentiality and privacy standards.
- Perform essential administrative tasks such as filing, faxing, and scanning.
- Comply with all HIPAA regulations and guidelines.
Qualifications:
- High school diploma or equivalent; Associate Degree preferred.
- Prior experience in a healthcare setting or customer service role is advantageous.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office and electronic medical records (EMR) systems.
- Familiarity with medical terminology and insurance billing is a plus.
- Capability to work independently as well as collaboratively within a team.
Benefits:
Chicago Family Health Centers provides comprehensive benefits for all full-time employees, including:
- BCBS Medical PPO/HMO Plans
- BCBS Dental
- VSP Vision
- Tuition Reimbursement up to $1,500 annually
- 11 Paid Holidays and 10 Days of Paid Time Off
- 2 Personal Days and 8 Sick Days
Commitment to Diversity:
Chicago Family Health Center is an affirmative action/equal opportunity employer dedicated to fostering diversity, equity, and inclusion in all aspects of our organization. We stand firmly against discrimination in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
Knowledge, Skills, and Abilities:
- Ability to collaborate effectively in a team environment.
- Maintain professional relationships with patients and team members.
- Comfortable working in a medical environment as part of a multidisciplinary team.
- Strong multitasking and prioritization skills.
- Excellent communication and interpersonal abilities.
- Experience working with diverse populations is preferred.
- Ability to manage conflict and confrontation appropriately.
- Willingness to work independently while seeking guidance when necessary.
- Adherence to organizational and departmental processes and procedures.
- Capability to thrive in a high-pressure, fast-paced work environment.
