Healthcare Support Specialist

2 months ago


Chicago, Illinois, United States TAPESTRY 360 HEALTH Full time
Job Summary

We are seeking a highly motivated and compassionate Patient Support Specialist to join our team at TAPESTRY 360 HEALTH. As a key member of our care team, you will be responsible for providing exceptional customer service and support to our patients, insurance providers, and medical professionals.

Key Responsibilities
  • Greeting and Registration: Welcome patients and direct them through the registration process, ensuring a smooth and efficient experience.
  • Payment and Insurance Processing: Collect and process payments and copays, verify insurance coverage, and assist patients with insurance and billing questions.
  • Customer Service: Provide excellent customer service, answering phone calls, and responding to patient inquiries in a timely and professional manner.
  • Administrative Tasks: Perform general administrative tasks, including data entry, filing, and other duties as assigned.
Requirements
  • Education and Experience: A sincere interest in healthcare, ability to use computers, and excellent customer service and nonverbal active listening skills.
  • Skills and Qualifications: Compassion, empathy, respect for others, and sensitivity to diverse cultures and perspectives. Organizational skills, flexibility, time management skills, and a can-do attitude.
  • Preferred Qualifications: Bilingual, post-HS education or training, familiarity with medical terminology, previous customer service and/or medical office experience, and experience using EMR systems.
Benefits

As a full-time employee of TAPESTRY 360 HEALTH, you will be eligible for a comprehensive benefits package, including:

  • Choice of 4 BCBS Medical Plans
  • Choice of 2 BCBS Dental plans
  • BCBS Vision Plan
  • BCBS Life, AD&D, Short- & Long-Term Disability Insurance
  • 401K
  • 11 Paid Holidays
  • Generous PTO including Sick Leave, Vacation, and Flexible Days


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