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Client Operations Support Specialist
2 months ago
CornerStone Staffing is seeking a dedicated Client Operations Support Specialist to join our team.
Position Overview:
The Client Operations Support Specialist plays a crucial role in managing customer interactions and ensuring smooth operational processes. This position involves:
- Daily collection and organization of incoming correspondence.
- Managing both physical and digital communications through our designated system.
- Processing automated payments, addressing credit disputes, handling invoices, and making account modifications.
- Creating cases for various operational tasks including customer relations and accounts payable.
- Generating and preparing correspondence and response letters for clients.
- Sending out response letters when account details are unclear.
- Ensuring all documents are accurately imaged and associated with the correct accounts.
- Entering credit application details into the Credit Department system.
- Updating banking information for auto payment setups or modifications.
- Researching account histories to assess payment rejections and make informed decisions regarding auto payments.
Qualifications:
- Excellent written communication skills.
- Strong attention to detail and proficiency with technology.
- Ability to adapt in a dynamic and evolving business environment.
- Effective time management skills.
- Proficiency in MS Office applications.
- Capability to thrive in a fast-paced setting.
- A High School Diploma or equivalent is required.
We look forward to your interest in joining our team at CornerStone Staffing.