Hotel Front Desk Representative

2 weeks ago


Chandler, Arizona, United States Marriott Phoenix Chandler Full time
About Us

At Marriott Phoenix Chandler, we prioritize our employees' growth and development. Our company culture is built on a foundation of inclusivity, diversity, and a commitment to creating a supportive work environment. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs and employee rates on hotel stays.

Job Summary

The Front Desk Agent will provide exceptional customer service, register guests, and close out guest accounts in a timely manner. This role requires strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced environment.

Key Responsibilities
  • Greet customers with a friendly and sincere welcome, using positive and clear communication.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details.
  • Promptly answer the telephone, using a positive and clear speaking voice.
  • Input messages into the computer and update Guest profiles.
  • Retrieve messages and communicate the content to the guest.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
  • Take ownership of guest challenges and follow through to ensure guest satisfaction.
Qualifications
  • Experience in property management software, such as FSPMS, is preferred.
  • Strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Demonstrated ability to work cohesively with a team.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
What We Offer

As a Front Desk Agent at Marriott Phoenix Chandler, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and perks to enhance your career and personal life.



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