Hotel Front Desk Representative
2 weeks ago
At Marriott Phoenix Chandler, we prioritize our employees' growth and development. Our company culture is built on a foundation of inclusivity, diversity, and a commitment to creating a supportive work environment. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs and employee rates on hotel stays.
Job SummaryThe Front Desk Agent will provide exceptional customer service, register guests, and close out guest accounts in a timely manner. This role requires strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced environment.
Key Responsibilities- Greet customers with a friendly and sincere welcome, using positive and clear communication.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details.
- Promptly answer the telephone, using a positive and clear speaking voice.
- Input messages into the computer and update Guest profiles.
- Retrieve messages and communicate the content to the guest.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- Take ownership of guest challenges and follow through to ensure guest satisfaction.
- Experience in property management software, such as FSPMS, is preferred.
- Strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced environment.
- Demonstrated ability to work cohesively with a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
As a Front Desk Agent at Marriott Phoenix Chandler, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and perks to enhance your career and personal life.
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