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Chocolate Operations Manager

2 months ago

Santa Monica, California, United States Ghirardelli Chocolate Company Full time
Job Summary

Ghirardelli Chocolate Company is seeking a skilled and experienced Chocolate Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our stores and maintaining the high standards associated with the Ghirardelli name.

Key Responsibilities
  • Store Management
    • Ensure the safety and well-being of the store and its employees through proactive safety measures, risk management, and effective response strategies.
    • Communicate effectively across all levels of the organization, upholding standards of professionalism, team-building, and recognition.
    • Collaborate with store personnel, division management, and corporate departments such as HR, IT, finance, and payroll to ensure smooth operations.
  • Restaurant and Retail Operations
    • Prioritize daily store activities under the guidance of the General Manager.
    • Manage the operations of various sales areas, ensuring staff and resources are strategically allocated to maximize efficiency.
    • Act as the primary point of contact with corporate employees and external vendors when management is unavailable.
    • Model exemplary customer service and leadership, setting the standard for all employees.
    • Monitor sales and labor costs in real-time, aiming to maximize profitability while maintaining high customer service standards.
    • Address and resolve escalated customer service issues promptly.
    • Ensure cleanliness, food safety, and adherence to branding requirements, including managing guest communications regarding allergens.
    • Utilize the MICROS system proficiently for daily operations.
  • People Management
    • Assist with payroll, scheduling, interviewing, and training in collaboration with the General Manager and HR.
    • Develop and mentor Chocolateers through coaching and empowerment.
    • Handle basic employee relations issues, including disciplinary actions, under the guidance of the General Manager.
    • Serve as a role model and resource for Chocolateers.
    Requirements
    • Strong oral and written communication skills with a clear, professional demeanor.
    • Team-building skills, including empathy, delegation, and empowerment.
    • Ability to manage time effectively and work independently with minimal supervision.
    • Experience in business forecasting for sales and resource needs.
    • Familiarity with point-of-sale systems such as MICROS.
    • Knowledge of restaurant or retail management techniques.
    Working Conditions
    • Occasional lifting and carrying of up to 50 pounds.
    • Ability to travel to various locations across the country.
    Compensation
    • Pay rate: $23/hr + tips.