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Onsite Services Team Leader

2 months ago

Santa Rosa, California, United States DeepNet Full time
Field Services Manager

The Field Services Manager at DeepNet plays a crucial role in steering and overseeing the team responsible for delivering onsite services. This position involves supervising the team's performance, ensuring operational effectiveness, and facilitating the professional growth of team members. The Field Services Manager will report directly to the Chief of Staff.

This role presents an exciting opportunity for a proactive leader who excels in supporting technical teams and aims to contribute positively to a mission-driven organization.

Key Responsibilities:

  • Direct, manage, and guide team members, ensuring alignment with organizational values and goals.
  • Encourage team members' professional development through constructive feedback and coaching.
  • Enhance operational efficiency and improve client satisfaction through process optimization and resource coordination.
  • Support data-informed decision-making by monitoring and evaluating relevant performance metrics.

Essential Skills and Qualifications:

  • Experience with ticketing systems and scheduling applications.
  • Excellent communication and interpersonal abilities.
  • Operational mindset with a knack for creating streamlined workflows.
  • Strong attention to detail and effective team management capabilities.

Preferred Skills and Qualifications:

  • Familiarity with the serviced regions.
  • Background in IT administration and management.
  • Proven leadership and team management experience.
  • High emotional intelligence and the ability to cultivate a positive workplace culture.

Physical Requirements:

  • Strong communication skills.
  • Ability to operate office equipment and handle physical tasks.
  • Valid driver's license and capability to drive a vehicle.

Equal Employment Opportunity: DeepNet is an equal opportunity employer, dedicated to fostering diversity and inclusion.

Benefits: DeepNet provides a comprehensive benefits package, including health, dental, and vision insurance, unlimited planned vacation, retirement plans, and additional perks.